Communications & Engagement Officer

Package Description

Responsible to: Communications & Engagement Manager

Starting salary: £44,330

Working Hours: 35 per week

Contract details: Full time. Monday to Friday. 9:00 am to 5 pm. Hybrid working, some mandatory office days required.

London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates.

If you have any queries or would like to informally discuss the role, please contact Marian Fagbebe, Mobilisation Project Manager at Marian.Fagbebe@Warmer-Homes.London

Please be advised that the application deadline for this role will close at 11:59pm on Friday 4th September 2026. Interviews are due to be scheduled for the week commencing 22nd September 2026.

• Application deadline: Friday 4th September 2026
• Interviews: w/c 22nd September 2026

Job Introduction

Main Responsibilities

Warmer Homes London (WHL) is looking for a Communications and Engagement Officer to help us tell our story, engage our partners and residents, and support London's journey towards warmer, healthier and more energy-efficient homes.

As our Communications and Engagement Officer, you'll play a key role in how we communicate with residents, local authorities, housing providers and sector partners.

Working alongside the Communications & Engagement Manager, you'll create compelling content, coordinate stakeholder engagement, support events and help ensure our communications are clear, accessible and impactful.

This is an exciting opportunity for an excellent communicator who enjoys variety and wants to see the real-world impact of their work.

Read about the job activities in more detail in the Job Description and Person Specification document attached below.

The Ideal Candidate

Do you have a talent for turning complex information into clear, engaging content? Are you passionate about creating communications that make a real difference to people's lives?

We're looking for someone who has:

• Experience creating engaging communications across multiple channels.
• Excellent writing, editing and proofreading skills.
• Experience engaging a wide range of stakeholders.
• The ability to explain complex information in plain English.
• Strong organisational skills and the ability to manage multiple priorities.
• A collaborative approach and excellent interpersonal skills.
• Creativity, initiative and a genuine passion for making communications accessible and meaningful.

If you're a creative communicator who wants to make a lasting impact across London, we'd love to hear from you.

About The Company

Warmer Homes London is a new organisation designed to make Londoners’ homes greener, healthier and more affordable to heat by being more energy efficient. It is funded by the boroughs, the Mayor of London and London Councils. This new initiative is set to forge bold new partnerships, working with all levels of government, as well as with housing associations, builders, community energy groups, and training organisations.

Warmer Homes London will deliver its mission by:

• working together: we will overcome systemic barriers to change the fragmented approach towards retrofitting social and low-income private housing
• providing the data insights: we will drive better value for public money and turbo-charge efforts to make London’s homes warmer at scale and at pace
• Making Londoners’ homes more comfortable all year round: enabling practical measures to be installed by suppliers, such as- wall insulation that keep heat in; heat pumps that are cleaner and cheaper to run; and solar panels giving clean renewable energy.

To find out more about – please visit: www.warmer-homes.london

London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.

Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.

We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).

Read more about London Councils - London Councils

Our Recruitment Approach

The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.

The panel sees only the anonymised generated CV that Tribepad builds from the Education and Employment History sections of the application form.
Uploading a personal CV is optional and only helps auto-populate these sections - it does not replace completing them.
Please ensure these sections are fully completed. If they’re left blank, key information won’t appear in the anonymised pack and fair review becomes harder.

Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview.

We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.